Move over HR individual development plans, there’s a new IDP acronym for human resources in town: intelligent document processing. And HR leaders are taking note as it is proving to be a catalyst for operational transformation.
With HR responsible for managing massive amounts of data tied to employee compensation, performance, benefits, and recruitment, intelligent document processing (IDP) has emerged as a star in this data-driven era, giving HR professionals faster access to the right information and actionable insights. The result: teams work smarter and make more of an impact.
Let’s explore the role of IDP in HR, how it brings efficiency, speed, and accuracy to HR processes, like employee onboarding, freeing time for more strategic contributions.
The need for efficiency gains in HR
Organizations want human resources teams to focus on people, not paperwork. Yet HR professionals continue to spend most of their time on administration and manual processes, leading to stress and burnout. The time is ripe to introduce technology and automation to streamline tactical work for this critical department. Recent surveys from Gartner highlight several HR challenges driving this need:1
- Responsibilities and stress on the rise: Seventy-five percent of HR leaders say that their managers are overwhelmed by the expanding scope of their job responsibilities.
- Ongoing gaps in HR technology: Fifty-five percent of HR leaders confirmed their technology solutions don’t match their current and future business needs.
- Disconnected HR tools slow people down: Sixty-nine percent of employees report productivity challenges due to HR tech and silos of information.
- Employee uncertainty about AI expectations: Forty-seven percent of employees do not know how to use AI to meet new productivity goals.
The new IDP for HR
Intelligent document processing brings together information capture, AI, and process automation to automatically classify and organize information, making it easily searched, found, and acted upon quickly. Intelligent document processing solutions can help streamline HR tasks, reduce digital friction, and eliminate manual work in this document-heavy department.
Intelligent content assistants, like OpenText™ Content Aviator, take this a step further by using generative AI to help HR teams instantly locate, summarize, and extract insights from content like resumes, performance reviews, and policy documents, without needing to open each file. This accelerates decision-making and reduces time spent searching for information across disconnected systems.
Let’s look at three HR use cases for IDP.
Improve employee onboarding
Introducing automation to the employee onboarding experience is a win-win for organizations and new hires. It creates a more efficient and welcoming for employees, and reduces the burden on HR staff. Beyond onboarding, HR teams can digitally capture and classify new hire data to drive insights and activities throughout the employee’s tenure, like alerting both HR and the employee if a required training certificate is expiring.
Streamline hiring
By bringing together information capture, AI, and process automation, HR professionals get quick answers to pressing questions with stellar results. For example, for current job openings, HR teams can determine which existing employees have required skill sets, leveraging searchable metadata from employee resumes and performance reviews to recommend strong internal candidates.
Support employee retention and engagement
IDP solutions extend the value of existing HR applications. For example, most organizations already use HRIS or HCM software to help with a variety of HR tasks, including performance reviews. These files can be turned into text-searchable PDFs, enabling the metadata to automatically trigger the next appropriate processes and workflows once a review is complete, such as sending a reminder to complete an annual drug test, or to complete a company survey for tenured employees.
IDP also helps HR leaders to:
- Analyze employee survey feedback to identify themes, sentiments, and insights for actionable recommendations.
- Get quick answers from employee documents, summarize long-form content, and draft communications in multiple languages using IDP solutions enhanced with intelligent content assistants.
Why OpenText for intelligent document processing solutions
We offer IDP solutions that help customers turn content into actionable data, providing a springboard to digital transformation and delivering real operational efficiency gains by removing manual process roadblocks. Here’s what sets us apart:
- Proven track record and deep integrations: An OpenText advantage is ease of integration with applications and systems already in use by HR teams. For example, the Department of Human Resources for the County of Los Angeles is using OpenText IDP solutions to capture personnel documents across six enterprise HR systems and make files centrally accessible from the cloud. As a result, the County has expedited employee onboarding, improved HR record access, and estimates saving $3.4 million per year. Learn more about the County’s impressive HR results.
- Global market presence: A recognized intelligent document processing leader, see what earned us top marks in this IDP report by IDC.
- One vendor for everything: OpenText delivers capture, IDP, content services, archiving, and analytics in a single solution. This eliminates the need to manage multiple vendors or disconnected tools. In fact, our robust and scalable IDP end-to-end automation solution helped us earn a Leader position in the 2025 Infosource Global Capture & IDP Vendor Matrix—eight years and running!
- AI-powered automation: OpenText IDP solutions use machine learning and large language models to continuously improve data extraction, classification, and workflow decisions. Plus, with OpenText™ Content Aviator, HR teams can go even further by using GenAI to automatically create summaries and language translations. These AI capabilities reduce manual review, speed up document-centric workflows, and break down language barriers to make information more accessible.
- Flexible deployment: Whether you need SaaS, private cloud, hybrid, or on-premises deployment, OpenText supports your strategy. You can move to the cloud at your own pace. And with your preferred hyperscaler, whether Google® Cloud, AWS™, Microsoft® Azure™.
- Global scale and support: With operations in 180 countries and over 23,000 employees, OpenText provides the scale and expertise to support complex, global deployments
Are you ready to learn how intelligent document processing can help your organization streamline HR processes to save time and work smarter?
Explore OpenText IDP solutions to get started[1] Gartner® Top 5 Priorities for HR Leaders in 2025
